Customer Service

We're so glad you're here. 🖤

The Johnston Co. is a small business built around celebrating school spirit, hometown pride, and the moments you'll want to remember. Every order is handled with care, and we truly appreciate your support.

Production Times

Most items are made to order.

Please allow approximately 2–3 weeks for production unless otherwise noted on the product listing.

During busy seasons, including back-to-school, homecoming, and holidays, turnaround times may be longer.

Custom Orders

Many of our products are personalized or custom designed for specific schools, teams, and organizations.

Please review all spelling, colors, sizes, and customization details carefully before placing your order.

Returns & Exchanges

Because our items are custom made, all sales are final.

If your order arrives damaged or there is an error on our part, please contact us within 7 days of delivery and we'll work to make it right.

Shipping & Local Pickup

Shipping rates are calculated at checkout.

Local pickup may be available for customers in Whitney, Aquilla, and surrounding communities. Pickup details will be provided when your order is ready.